top of page

Privacy & Cookie Policy

​

1. Introduction

This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you interact with our website, make a booking, purchase products, or receive services. We are committed to protecting your privacy and handling your data transparently and securely in accordance with UK data protection law.

2. Who We Are

We are a provider of complementary therapy services and related wellbeing products. For the purposes of data protection law, we are the Data Controller.

3. Information We Collect

We may collect and process the following information:

  • Personal details such as name, date of birth, email address, phone number

  • Booking, appointment, and service information

  • Medical and health information provided via intake or consultation forms (special category data)

  • Order and purchase information for products sold via the website

  • Payment information (processed securely via third-party providers; we do not store card details)

  • Website usage data, including IP address, browser type, and pages visited

4. How We Use Your Information

Your information is used to:

  • Manage bookings, appointments, and purchases

  • Provide safe and appropriate services

  • Communicate with you regarding appointments, orders, or important service-related updates

  • Meet legal, regulatory, insurance, and accounting obligations

  • Improve our services, products, and website functionality

We will not send marketing communications unless you have chosen to receive them.

Medical information is collected solely to ensure services are safe and appropriate.

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Performance of a contract (services, bookings, and product purchases)

  • Legal obligation (record keeping and compliance)

  • Legitimate interests (business administration and service improvement)

  • Explicit consent (for processing medical / health data)

6. Cookies

This website uses cookies to ensure it functions correctly, to analyse website traffic, and to improve user experience. Cookies are small text files stored on your device.

We use:

  • Essential cookies required for website functionality

  • Analytics cookies to understand how visitors use the site

Cookies do not collect medical information. You can manage or disable cookies via your browser settings. Disabling cookies may affect website functionality.

7. How Your Data Is Stored

All data is stored securely using password-protected systems and reputable third-party platforms such as booking, payment, and email service providers. Access is restricted to authorised persons only.

8. How Long We Keep Your Data

We retain personal and medical records only for as long as necessary to meet legal, professional, insurance, and accounting requirements. Typically, records are kept for a minimum of 7 years.

9. Sharing Your Information

Your information is not sold. It may be shared only where required by law, insurers, or with reputable third-party platforms that support our website, booking, payment, and communication services, all of whom process data in accordance with UK GDPR.

Your information is not sold. It may be shared only where required by law, insurers, or trusted service providers supporting business operations, all of whom are GDPR-compliant.

10. Your Rights

Under UK GDPR, you have the right to access, correct, restrict, or request deletion of your data, and to withdraw consent where applicable.

11. Contacting Us About Your Data

If you wish to exercise your data protection rights or have any questions about this Privacy & Cookie Policy, please contact us using the details provided on this website.

12. Complaints

If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

bottom of page